DivaWear Delivery and Returns
We hope you love shopping with DivaWear. Here are our delivery and returns policies to help make sure we meet your expectations. If you have questions please Contact Us.
Shipping and Delivery
Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.
Deliveries occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders you place with DivaWear late on Friday or on Saturday will not be processed until Monday.
Shipping and Delivery
|Merchandise Total*||USPS Priority
Mail 1-3 business days shipping
|USPS Priority Mail Express
|UPS Next Day Air Saver
|$0.01 - $25.00||$6.50||$33.00||$59.00|
|$25.01 - $50.00||$7.50||$33.00||$59.00|
|$500.01 - $800.00||$26.95||$67.00||$89.00|
|$800.01 - $1000.00||$28.49||$78.00||$99.00|
|$1000.01 - $1500.00||$36.95||$93.00||$131.00|
*before tax and additional charges
Product Returns and Exchange Policy
DivaWear Product Return and Exchange Policy Customized Costumes, and accessories may not be returned or exchanged.
Items that have been assembled by DivaWear may not be returned or exchanged.
Standard, off the shelf, unassembled base pieces and accessories may be returned for a refund, or exchanged if in original condition.
Items to be returned, or exchanged must comply with the following conditions:
The items must not have been worn, laundered, altered or damaged.
Items that have makeup, deodorant, hairspray, or any other personal hygiene stains, marks, or blemishes may not be returned or exchanged.
All original tags must be attached to the item.
The original sales receipt must accompany the exchanged or returned item.
Items to be returned or exchanged must be shipped back within ten (10) calendar days of receipt of the original shipment.
The customer must pay for the shipping of the item to our office; and shipping fees for the new, exchanged item.
A 10% restocking fee will be incurred for each exchanged or returned item. Exchanged items will be shipped within two (2) weeks of receipt of the original items.
Applicable restocking and reshipping fees will be charged to the same credit card that was used for the original transaction.
Please send returns or exchanges to:
DivaWear Dance Costumes
215 S. Pacific St. Unit 108
San Marcos CA 92078